Privacy Policy

1. Introduction

Welcome to Zenthor ("we", "our", "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zenthor.io and use our services, including our WhatsApp Business API integration services.

Zenthor operates as an independent Tech Provider, offering consultancy and services for integrating WhatsApp Business API. As such, we adhere to Meta's policies and requirements for Tech Providers.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, and other contact details provided by users.
• Business Information: When integrating WhatsApp Business API, we may collect business-related information such as business name, address, and registration details.
• WhatsApp Business API Data: In the course of providing our integration services, we may have access to message logs, customer lists, and other data related to your WhatsApp Business account. We do not store this data unless explicitly required and agreed upon for the purposes of our services.
• Usage Data: Information about how you interact with our website and services, including IP addresses, browser type, pages visited, and other analytics data.
• Third-Party Data: If you connect with us through Facebook, WhatsApp, or other third-party services, we may collect data as permitted by those services' privacy policies.

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services, including WhatsApp Business API integration.
• Communicate with you regarding updates, support, or other relevant matters.
• Analyze usage trends and improve our website and service performance.
• Comply with legal obligations and protect our rights.
• Facilitate the integration and proper functioning of WhatsApp Business API for your business.
• Provide technical support and troubleshooting for WhatsApp Business API related issues.

4. WhatsApp Business API Data Handling

As an independent Tech Provider for WhatsApp Business API integration:

• We do not store, retain, or use any WhatsApp user data or business customer data for our own purposes.
• Any data accessed through the WhatsApp Business API is solely for the purpose of providing our integration services to you.
• We comply with all applicable Meta and WhatsApp policies regarding data handling and privacy.
• We implement strict security measures to protect any data we may temporarily access during the course of providing our services.

5. Data Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• With your explicit consent.
• To comply with legal requirements, such as responding to a subpoena or law enforcement request.
• With third-party service providers who assist in operating our business, under strict confidentiality agreements.
• As necessary to provide WhatsApp Business API integration services, which may involve interactions with Meta's systems.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your data, including:

• The right to access, update, or delete your personal data.
• The right to withdraw consent for data processing.
• The right to object to the processing of your personal data.
• The right to data portability.
• The right to lodge a complaint with a data protection authority.

To exercise these rights or for any questions about your data, please contact us at contact@zenthor.io.

7. Security Measures

We implement robust security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a new "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: